About the Commission

In addition to licensing and regulating the casino operator and individuals working in the casino industry, we have a duty to protect the public, including vulnerable groups and young people, from the negative effects of casino gaming

Responsible Gaming – Our commitment

The Commission we have a duty to protect the public, including vulnerable groups and young people, from the negative effects of casino gaming and to implement appropriate protective measures where necessary.

Our integrity and effectiveness rest upon foundations of a culture and employees’ commitment to our values. These are:

Personal honesty and integrity: a willingness to challenge inappropriate behaviours or attitudes

Respect: we will have constant regards to peoples legal and human rights

Fairness: we will be consistent, proportionate, evidence-based and free from discrimination

Accountability: we will make decisions in the public interest, be as transparent as possible, meeting our obligations with regards to personal and confidential data

Professionalism: we will invest to develop our skills and knowledge, review our performance and be informed by international regulatory best practice

Engaged: we will communicate with our people and external stakeholders to ensure that their views are known and considered.

The CYPRUS GAMING & CASINO SUPERVISION AUTHORITY legally supervises the safe and orderly operation of the casino.

CAN YOU CONTROL THE GAME?

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Complaints Handling

You can submit your complaint by filling the Complaints Form:

  • electronically and send it via email at complaints@cgc.org.cy; or
  • sending it by post at: 3 Thaleias Str, 1st Floor, 3011 Limassol, Cyprus  or
  • by hand at: 3 Thaleias Str, 1st Floor, 3011 Limassol, Cyprus

Download Complaints Form

***The Commission has no jurisdiction to investigate complaints that are concerned with the supervision of online casinos or betting companies. It is noted that online casinos are illegal, prohibited in Cyprus and are not regulated or licensed by any authority in Cyprus.***

FAQs

To apply for a licence to work at the Casino an applicant must contact the Casino directly in the first instance. The Commission will only review the submission of a licence application form if the applicant already has an offer of employment by the Casino and the licence application form is then made directly via the Casino (not the applicant) to the Commission.

A copy of the Casino Employee and Casino Key Employee Licence application form and its associated Guidance Notes can be found on this website under ‘How to apply for a licence’ and ‘Licensing’.

A licence is required in order for an individual to be employed by the Casino and/or an entity that wants to conduct business with the Casino.

You can apply for the following licences:

  • Casino Employee Licence
  • Casino Key Employee Licence
  • Supplier Licence
  • Gaming Equipment Licence
  • Junket Representative Licence
  • Junket Operator Licence
  • Premises Licence

Generally, it is important to submit a licence application several weeks before formal approval is needed to ensure that the Commission has enough to time to review all the materials and make any supplemental information requests needed to complete its investigation.

There are many factors that need to be considered when calculating how long the Commission will take to review and approve a supplier’s licence application. These include the size of the applicant; the number of key person qualifiers; the type of licence/approval sought; the type of gaming regulatory agency issuing the approval, the type of product or service provided, and the expected business volume to be conducted with the casino operator, among other items.

According to the Social Responsibility schedule, the operator has already put a procedure in place allowing an individual to proceed with an application to the operator for self-exclusion.

This programme shall determine the manner in which the schedule is notified to the consumer of the ICR, the procedure of the application, the duration period, the conditions under this self-exclusion programme and the possibility every person has to proceed with an application at a later date.

THE COMMISSION IS A MEMBER: